Privacy Policy
TQ PRODUCTS (PTY) LTD
Registration Number: 2026/773594/07
Website: www.tqproducts.co.za
TQ PRODUCTS (PTY) LTD (“TQ Products”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us or purchase our products. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
INFORMATION WE COLLECT
We collect personal information reasonably necessary to assist you, process your orders and operate our business. Depending on your interaction with us, this may include:
• Your name and surname.
• Your company name and relevant business details.
• Your billing, delivery and postal addresses.
• Your email address and telephone number.
• Order details, purchase history and delivery instructions.
• Payment confirmations and transaction references.
• Information you provide when requesting a quotation, submitting an enquiry or communicating with us.
Where online payment facilities are available, payment information may be processed by the relevant payment provider under its own privacy and security terms.
Please ensure that the information you provide is accurate and up to date. If you supply another person’s information, such as a delivery recipient’s details, please ensure that you are authorized to do so.
Information collected through website use:
Our website and its service providers may collect technical information, including your IP address, browser type, device information, pages visited and cookie identifiers. Some of this information may constitute personal information.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Prepare quotations and process orders.
• Confirm and reconcile payments.
• Arrange deliveries, returns and refunds.
• Communicate with you about purchases and enquiries.
• Provide customer service and resolve complaints.
• Maintain business and accounting records.
• Improve our website, products and customer experience.
• Protect against fraud, unauthorized access and misuse.
• Comply with legal obligations and establish, exercise or defend legal rights.
We process information where permitted by law, including where necessary to fulfil an agreement with you, comply with a legal obligation, protect a legitimate interest or act on your consent.
Providing certain information is voluntary. However, if you do not provide information needed for a quotation, order, payment or delivery, we may be unable to fulfil your request.
MARKETING COMMUNICATIONS
We may send promotional offers, product updates or other marketing communications where you have consented or where otherwise permitted by POPIA.You can stop receiving marketing communications at any time by following the unsubscribe instructions provided or contacting us at helen@jordanadvertising.co.za. Opting out of marketing will not prevent us from sending necessary messages about your orders, deliveries, payments or service enquiries.
SHARING YOUR INFORMATION
We may share relevant personal information with service providers where reasonably necessary to operate our business and fulfil your requests. These may include:
• Website hosting and technical support providers.
• Payment processors and financial institutions.
• Couriers and delivery providers.
• Suppliers assisting with order fulfilment.
• Professional advisers, including accountants and legal advisers.
Where a service provider processes personal information on our behalf, we require appropriate confidentiality and security protections and restrict its use of the information to the authorized purpose. We may also disclose information where required or permitted by law, in response to a lawful request from a public authority, or where necessary to establish, exercise or defend legal rights.
We do not sell your personal information. We may use or share aggregated statistics where these do not reasonably identify you.
SECURITY OF YOUR INFORMATION
We take reasonable technical and organizational measures to protect personal information against loss, unauthorized access, misuse, alteration and disclosure. No website, electronic communication or storage system can be guaranteed to be completely secure. Please keep any account credentials confidential and avoid sending sensitive payment information through ordinary email or website enquiry forms.
Where a security compromise occurs, we will take appropriate action and provide notifications where required by applicable law.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless longer retention is required or permitted by law. Retention periods may depend on accounting and tax requirements, contractual obligations, warranty matters, disputes and other legitimate business needs. When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand how visitors use the website. Where required, we will request consent before using optional cookies or tracking technologies. You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.
INTERNATIONAL TRANSFERS
Some service providers may store or process information outside South Africa. Where personal information is transferred to another country, we will ensure that the transfer meets the applicable requirements of POPIA, including appropriate protection for the information or another lawful basis for the transfer.
YOUR PRIVACY RIGHTS
Subject to applicable legal requirements, you may:
• Ask whether we hold personal information about you.
• Request access to that information.
• Request correction of inaccurate, incomplete or outdated information.
• Request deletion or destruction of information we are no longer entitled to retain.
• Object to certain uses of your personal information.
• Withdraw consent where processing relies on consent.
• Object to direct marketing at any time.
• Lodge a complaint with the Information Regulator.
To exercise your rights, contact helen@jordanadvertising.co.za. We may need to verify your identity before responding. Any applicable procedures or lawful fees will be explained to you.
Withdrawal of consent does not affect processing that was lawful before withdrawal.
THIRD-PARTY WEBSITES
Our website may contain links to other websites or services. Those websites operate under their own privacy policies. Please review their policies before providing personal information to them.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our business, website or legal obligations. The latest version will appear on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for relevant changes.
COMPANY AND PRIVACY CONTACT DETAILS
For privacy enquiries, requests or complaints, please contact:
Company: TQ PRODUCTS (PTY) LTD
Registration Number: 2026/773594/07
Contact Person: Helen Rees
Telephone / WhatsApp: 082 376 3885
Email: helen@jordanadvertising.co.za
Website: www.tqproducts.co.za
Physical Address/Postal Address:
1 Paulsen Street
Parys
Free State
South Africa
9585
COMPLAINTS TO THE INFORMATION REGULATOR
Please contact us if you have concerns about how we handle your personal information so that we can address them. You may also lodge a complaint directly with the Information Regulator of South Africa.