TQ Products Terms and Conditions
Welcome to TQ Products.
We want ordering from us to be clear and straightforward. The terms below explain how we handle purchases, branding, deliveries, returns and refunds.
These terms apply to purchases from TQ PRODUCTS (PTY) LTD, through www.tqproducts.co.za or directly with our team.
Nothing in these terms takes away any rights you have under applicable South African consumer law.
CHOOSING YOUR PRODUCTS
Please check product descriptions, measurements, colours and quantities carefully before placing your order. We make every reasonable effort to show products accurately. However, colours on a phone or computer screen may look slightly different from the actual product. Minor differences may also occur between manufacturing batches. If you need a particular colour, fit or finish, please discuss this with us before ordering. Samples may be available by arrangement.
All products are subject to stock availability. We will contact you if an item you have ordered is unavailable. We will not substitute products without your approval.
PRICES AND QUOTATIONS
All prices are quoted in South African rand unless we state otherwise. Your quotation or checkout summary will explain the product price and any applicable VAT, branding, delivery or other charges before you confirm your purchase.
Quotations are valid for the period shown on the quotation. Changes to quantities, artwork, products or delivery requirements may affect the final price.
If we discover an obvious error in a price or product description, we will contact you promptly to explain the situation and agree on the next step, in accordance with applicable law.
PLACING AND CONFIRMING AN ORDER
Orders can be placed through the facilities available on our website or by contacting us directly. Please make sure your order includes the correct products, sizes, colours, quantities and contact details. An acknowledgement that we have received your order does not necessarily mean that stock has been secured or the order accepted. We will confirm acceptance and the agreed details in writing. If you are placing an order for a business or another person, you must have permission to do so.
PAYMENT
Payment requirements will be shown on your quotation, invoice or at checkout. Unless we agree otherwise in writing, branded, personalized and specially made orders must be paid in full before production begins. Final artwork approval is also required. Orders may only move into production or be released for dispatch once the required payment has cleared. If you receive a message advising that our banking details have changed, please telephone us on 082 376 3885 to verify the details before paying.
BRANDING AND PERSONALIZATION
We can assist with branding and personalization according to the options available for your chosen product. Please send your logo or artwork as a vector PDF, with fonts converted to curves or outlines, wherever possible. We will advise if another format is suitable. If artwork needs to be redrawn, prepared or digitized, we will quote any additional cost before starting.Names, numbers and other personalization details must be supplied clearly, preferably in an Excel document. Please check every entry carefully.You must have permission to use any logo, design, photograph or wording you ask us to reproduce.
APPROVING YOUR ARTWORK
Where applicable, we will send you a layout or proof to approve before production. Please check the following carefully:
• Spelling, names and numbers.
• The correct logo and design.
• Branding size and position.
• Product colours, sizes and quantities.
• Any instructions or production notes.
Your written approval gives us permission to proceed with the approved design. If an error appears in the approved artwork and we reproduce it accurately, the cost of correcting it may be for your account. If we make a production error or do not follow the approved specifications, we will address the issue. Changes after approval may result in additional costs or delays. Once production has started, changes may no longer be possible.
COLOURS AND BRANDING RESULTS
Different fabrics and branding methods can affect the appearance of colours and fine details. An emailed layout gives an indication of the finished result. It cannot guarantee an exact colour match on every screen or material. If colour matching is important, please provide a Pantone reference or physical sample before we prepare your order. We will explain any limitations and agree on the required result with you. Please follow the care instructions supplied with your products to help protect the garment and its branding.
PRODUCTION AND COMPLETION TIMES
We will confirm an estimated lead time for your order. Production time generally starts once we have received cleared payment, suitable artwork and your final written approval. Large quantities, detailed branding, stock shortages or changes to an approved order may affect completion dates. Delivery time is additional unless specifically included. If you need an order for an event or a fixed date, tell us before ordering so that we can confirm whether we can meet your deadline. We will keep you informed of any material delay.
DELIVERIES
Delivery charges and estimated delivery periods will be confirmed before your order is finalized. Please provide a complete delivery address, a contact number and the name of the person receiving the goods. If incorrect information or an unsuccessful delivery result in extra courier charges, reasonable additional costs may be payable by you. Please check your delivery as soon as possible. Let us know promptly if anything is missing, damaged or incorrect. Photographs of the packaging and affected items will help us investigate. Our responsibilities for deliveries remain subject to applicable law, including where we use an independent courier.
COLLECTING YOUR ORDER
Collections must be arranged in advance. Please wait until we confirm that your order is ready. The person collecting may need to provide the order number, identification or your written permission. If you cannot collect within the agreed period, please contact us to make another arrangement. We will contact you before taking action on an uncollected order. Any proposed storage or cancellation charges must be disclosed and lawful.
CHANGING OR CANCELLING AN ORDER
Please contact us as soon as possible if you need to change or cancel your order. We will check how far the order has progressed and explain the available options. For orders already being prepared, specially sourced or produced, a lawful cancellation charge may apply. This will take account of work completed, costs reasonably incurred and whether the goods can be resold. Correctly produced personalized or branded products generally cannot be cancelled or returned simply because you have changed your mind. These conditions do not limit your rights where goods are defective, incorrectly supplied or do not match the agreed order.
WEBSITE ACCOUNTS AND CONTENT
If you create an account, keep your login details safe and tell us promptly if you suspect unauthorized use. Our website must not be used for fraudulent or unlawful activity. Photographs, artwork, logos and other website content belong to TQ Products or their respective owners. Please obtain permission before using this material commercially.
PERSONAL INFORMATION
We use your personal information to assist with enquiries, process orders, arrange deliveries and provide customer service. Please read our Privacy Policy on this website for details of how we collect, use and protect your information.
APPLICABLE LAW AND UPDATES
These terms are governed by South African law. We may update them from time to time. Updated terms will apply to future orders and will not retrospectively change an accepted order without agreement or a lawful basis.
RETURNS, EXCHANGES AND REFUNDS
We want you to receive the products you ordered in the condition you should reasonably expect. If something is wrong, please contact us so we can help.
CONTACT US ABOUT A RETURN
Please provide:
• Your name and order or invoice number.
• The item and quantity concerned.
• A description of the problem.
• Photographs, where relevant.
Contact: Helen Rees
Cell / WhatsApp: 082 376 3885
Email: helen@jordanadvertising.co.za
Please contact us before sending goods back so that we can confirm the correct return address and arrangements. Our administrative procedures do not override your statutory rights.
DEFECTIVE PRODUCTS
Where the Consumer Protection Act applies, qualifying defective, unsafe or poor-quality goods may be returned within six months of delivery, without penalty and at our risk and expense. Subject to the Act’s requirements, you may choose a repair, replacement or refund. We may inspect the goods to establish the cause of the problem. If a repair fails or a further defect arises within three months after repair, the applicable statutory replacement or refund rights will apply. Normal wear, misuse, incorrect washing or damage caused after delivery is assessed separately from a manufacturing defect.
INCORRECT OR DAMAGED DELIVERIES
If we send the wrong goods, or your goods arrive damaged under a delivery arrangement for which we are responsible, please notify us promptly. We will investigate and arrange an appropriate remedy. Where the problem is our responsibility, we will cover reasonable return costs. Reporting problems promptly helps us resolve them, but does not replace or shorten your statutory rights.
COOLING-OFF RIGHTS FOR ONLINE PURCHASES
Certain online purchases qualify for a seven-day cooling-off period under the Electronic Communications and Transactions Act. Where this right applies, you may cancel within seven days of receiving the goods without giving a reason or paying a cancellation penalty. You may be responsible for the direct return cost. Any payment must be refunded within 30 days of cancellation. Exceptions apply, including goods made to your specifications or clearly personalised. Your rights relating to defective or incorrectly supplied goods remain in place.
CHANGE-OF-MIND RETURNS AND SIZE EXCHANGES
Outside statutory return rights, please contact us to discuss a return or exchange of correctly supplied standard goods. Approval may depend on the goods being unused, unworn, unwashed and in a condition suitable for resale, with labels and packaging where reasonably required. Exchanges depend on stock availability. Any agreed handling or delivery charges will be explained before you proceed and will not apply where prohibited by law.
BRANDED AND CUSTOMIZED GOODS
Please choose sizes, colours and artwork carefully before approving a customized order. Correctly supplied goods that have been branded, personalized or specially made generally cannot be returned for a change of mind. If the goods are defective, incorrectly supplied or materially different from your approved order, please contact us. Customization does not remove your applicable legal rights.
SAMPLES, SALE ITEMS AND BUNDLES
Please agree on sample purchase and return arrangements with us before ordering. Sale and clearance items retain applicable statutory protection. Any specific fault disclosed and expressly accepted before purchase will be taken into account when assessing a return. For voluntary returns of bundles, we may require all the included items to be returned. Refunds will reflect the price actually paid, including discounts.
REFUND ARRANGEMENTS
Once a refund is approved, we will confirm the amount and payment arrangements. Refunds will ordinarily be made using the original payment method where reasonably possible. We may request information needed to verify the original transaction and prevent fraud. Refunds will be processed within the applicable legal period or, where no specific period applies, within the timeframe we confirm with you. We will not replace a statutory right to a monetary refund with a store credit unless you agree.
RETURNING YOUR GOODS
Please package goods securely and include your order details and relevant accessories. Original packaging is helpful, but its absence does not automatically prevent a valid statutory defect claim. Where we arrange collection, we will confirm the details directly with you.
OUR COMPANY DETAILS
TQ PRODUCTS (PTY) LTD
Registration Number: 2026/773594/07
Contact: Helen Rees
Cell / WhatsApp: 082 376 3885
Email: helen@jordanadvertising.co.za
Website: www.tqproducts.co.za
Physical and Postal Address:
1 Paulsen Street
Parys
Free State
South Africa
9585